Refund policy
How long do I have to request a return?
If an item needs to be returned or cancelled the shipping/cancellation fees are the customer's responsibility. The customer has 7 days to request an RMA/Return. After the 7th day, any RMA/Returns requested will not be valid unless approved by FrankBUILT Performance If the original packaging has been opened by the customer it cannot be returned unless approved by FrankBUILT Performance. To request a cancellation or return on an o
What if there is an issue with my product?
If there is an issue found with a product that you purchased from FrankBUILT Performance, you agree 100% that you will not hold FrankBUILT Performance liable for any costs in regards to the product failing or causing other repairs that the vehicle might need due to the purchased product. By purchasing from FrankBUILT Performance you agree 100% that FrankBUILT Performance will not be held liable in any way, shape or form and that you ( the customer ) will take all responsibility for the purchased product along with any damages that may have occurred.
Why is there a fee to cancel a product that I purchased?
The reason for this is even though the product has not shipped yet, there are a lot of things that happen in the background when an order is placed. Shipping labels are purchased, packaging is used or purchased to get it ready, products are ordered directly from the manufacturer and if cancelled we get charged a cancellation/refund/return fee so that means we have to pass it down to the customer. Each transaction also has a fee. FrankBUILT Performance covers the first transaction fee as a thank you for doing business with us. When a customer requests for a refund no matter the situation there is a fee associated with that which will be the customers responsibility. It also takes time to do this properly to make sure it gets back into your account safely and quickly. This is why there is a fee when simply requesting for a cancellation or refund. Unfortunately we are not like the big companies that can eat the fees and move on. We are too small and every cent counts! We do apologize and hope that you understand.
Is there a cost to get a refund?
Amount of refund will be based on the purchase price of your product along with any restocking/cancellation fees. Restocking/Refund/Cancellation fee is 5%-25% of the purchase price when you use any payment method on FrankBUILT Performance.
By purchasing from FrankBUILT Performance, YOU agree to this 100% and will be responsible for paying any and all fees mentioned above. By purchasing from FrankBUILT Performance, YOU agree to this 100% and will not dispute this with the payment method used on this site. If you do, you agree to pay all fees associated with it as well as the time it takes for a member of FrankBUILT Performance to process the return/dispute and anything else that pertains to the time it takes to handle the dispute.